Postmortem Template

Date

Version

Changes

Date

Version

Changes

2022-04-12

v1.0.0

 

Incident Summary

Write a summary of the incident in a few sentences, including

  • What happened

  • Why it happened

  • The severity of the incident

  • How long the impact lasted

Key Performance Indicators

KPI

Time

Comment

KPI

Time

Comment

Time to Repair

 

Time form the incident started until normal operation is restored

Time to Recover

 

Time from the incident started until it is resolved

Time to Respond

 

Time from incident was discovered until normal operation was restored

Time to Acknowledge

 

Time from first indication of the incident until work was started to resolve it

Time Since Last Failure

 

Time from the end of previous incident to start of this one

Leadup

Describe the sequence of events that led to the incident, for example

  • Previous changes that introduced bugs that had not yet been detected

Fault

Describe how the change that was implemented didn’t work as expected. If available, attach screenshots of relevant data visualisations that illustrate the fault.

Impact

Detection

Response

Recovery

Timeline

Date/Time

Incident Activity

Date/Time

Incident Activity

 

 

 

 

Root Cause Analysis

Backlog Check

Recurrence

Lessons Learned

Corrective Actions

Action

Responsible

Deadline

Issue Tracking

Action

Responsible

Deadline

Issue Tracking